Terms of service

These Terms of Service (“Terms”) govern your use of the entum.ai website (the “Site”) and, where you have been granted access, the ENTUM platform and related services (the “Services”) provided by Sun Data Corporation LLC (“ENTUM”, “we”). By using the Site or Services you agree to these Terms. If you use the Services on behalf of a company, you represent that you are authorized to bind it, and “you” refers to that company. If we sign a separate master services agreement with your company, that agreement prevails over these Terms.

1. The Services; early access

ENTUM provides a Data & AI Governance platform: ingestion of documents and data in various formats, organization and access control, governed connection of AI agents, and analytical insights. Parts of the Services may be provided as pilots, beta or early-access versions (“Early Access”). Early Access features are provided for evaluation, may change or be discontinued, and are provided “as is” without service-level commitments.

2. Accounts

You must provide accurate information, keep credentials confidential, and promptly notify us of any unauthorized use. You are responsible for activity under your account.

3. Customer Data

“Customer Data” means data, documents and content you submit to the Services. As between the parties, you own all Customer Data. You grant ENTUM a limited license to process Customer Data solely to provide the Services, as described in our Data Processing Agreement (DPA), which is incorporated into these Terms where Customer Data includes personal data. We do not use Customer Data to train machine-learning models available to other customers or third parties. You are responsible for having the necessary rights to the Customer Data you submit and for the lawfulness of your instructions.

4. Acceptable use

You will not: (a) use the Services to violate law or third-party rights; (b) upload malicious code or attempt to probe, breach or circumvent security controls (good-faith security research under our Vulnerability Disclosure Policy is welcome); (c) reverse engineer, decompile or attempt to extract the source code, models or algorithms of the Services, except where such restriction is prohibited by law; (d) access the Services to build a competing product; (e) resell or provide the Services to third parties without our written consent; (f) use the Services to process data of individuals under 16 or special categories of data without a separate written agreement; (g) exceed usage limits communicated to you.

5. AI outputs

The Services use machine learning and may produce analyses, classifications, recommendations and other outputs (“Outputs”). Outputs are informational and probabilistic in nature: they may be inaccurate or incomplete and do not constitute legal, financial or other professional advice. You are responsible for reviewing Outputs before relying on them and for all decisions made based on them. This section does not limit our obligations regarding the security and confidentiality of Customer Data.

6. Intellectual property; feedback

ENTUM retains all rights in the Services, including software, models, algorithms and know-how. No rights are granted except as expressly stated. If you provide feedback or suggestions, you grant ENTUM a perpetual, irrevocable, royalty-free license to use them without restriction — feedback never includes your Customer Data.

7. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only as needed to perform under these Terms. If the parties have signed a separate NDA, it continues to apply.

8. Fees

Early Access may be free or offered on terms agreed in an order form or pilot agreement. Paid plans, when introduced, will be described at the point of purchase or in an order form; taxes are your responsibility unless stated otherwise.

9. Term and termination

These Terms apply while you use the Site or Services. Either party may terminate for material breach not cured within 30 days of notice; we may suspend access immediately to prevent harm or if required by law. Upon termination, we will delete or return Customer Data as provided in the DPA (choice of deletion or export; deletion within 30 days, backups per rotation schedule).

10. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. EARLY ACCESS SERVICES MAY CONTAIN DEFECTS AND ARE NOT SUBJECT TO ANY AVAILABILITY OR SUPPORT COMMITMENTS.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE OR DATA; AND (B) EACH PARTY'S AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM (OR USD 100 IF YOU HAVE PAID NOTHING). THESE LIMITS DO NOT APPLY TO BREACHES OF CONFIDENTIALITY, IP INFRINGEMENT, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

12. Indemnification

You will defend and indemnify ENTUM against third-party claims arising from your Customer Data, your unlawful use of the Services, or your breach of Section 4.

13. Governing law and disputes

These Terms are governed by the laws of the Kyrgyz Republic, excluding conflict-of-laws rules. Disputes shall be resolved in the courts of the Kyrgyz Republic.

14. Changes; general

We may update these Terms; material changes will be announced on the Site at least 14 days in advance and apply prospectively. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent, except to a successor in a merger or asset sale. These Terms, the DPA, and any order form are the entire agreement regarding the Services. In case of any discrepancy between language versions, the English version prevails.

Contact: legal@entum.ai